Career Opportunities with Underground Elephant

A great place to work.

Careers At Underground Elephant
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Customer Support

Department: Sales/Customer Service
Location: San Diego, CA

Who we are:


Founded in 2008, Underground Elephant is the nation’s premier direct response marketing company, leveraging proprietary technology to help leading brands find great customers.


What we’re looking for:


We are seeking highly motivated and solution-oriented team members dedicated to providing the highest level of support in each customer interaction.


  • 2+ years of inbound customer support experience

  • Experience in a SaaS environment is preferred

  • Excellent in-person, phone and written customer communication skills.

  • Strong PC skills required, including use of standard MS Office applications; knowledge of Salesforce a plus

  • Ability to manage time effectively and work independently.


What you’ll do:


  • Investigate and resolve customer inquiries  regarding Underground Elephant products and services

  • Interact with customers, Customer Success Manager, and the sales team to handle a variety of post-sales service functions

  • Provide ongoing support to customers on website navigation and technical issues

  • Log all calls and support requests


Learn more about the products you’ll be working with at http://undergroundelephant.com/products.


Why you want to work for us:


What makes Underground Elephant a great place to work? It's the people. We staff our team with driven, intelligent, passionate and creative people. We encourage every employee to identify, cultivate, and put into practice their own values alongside those of the organization.
Our new headquarters, located in the heart of East Village, is a space that lends itself to our open and collaborative culture. Complete with an indoor schoolhouse, five century-old olive trees, and an in-house bar, the space inspires creativity, leadership, and innovation.

Our perks and benefits are aimed to foster a culture of cooperation and teamwork, and to create an environment where employees love what they do. That’s why we offer all UE employees:

The benefits you’d expect...


  • Medical, dental & vision coverage

  • 401k matching

  • Paid Time Off


And so much more...


  • Student loan repayment program

  • 529 college savings plan

  • Stock options

  • Red Bull, coffee, snacks, and breakfast

  • Billiards and ping pong

  • Pet-friendly office


Join the Underground Movement - apply today!


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