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|Location:||San Diego, CA|
Who we are:
Founded in 2008, Underground Elephant is the nation’s premier direct response marketing company, leveraging proprietary technology to help leading brands find great customers.
What we’re looking for:
We are seeking highly motivated and solution-oriented team members dedicated to providing the highest level of support in each customer interaction.
2+ years of inbound customer support experience
Experience in a SaaS environment is preferred
Excellent in-person, phone and written customer communication skills.
Strong PC skills required, including use of standard MS Office applications; knowledge of Salesforce a plus
Ability to manage time effectively and work independently.
What you’ll do:
Investigate and resolve customer inquiries regarding Underground Elephant products and services
Interact with customers, Customer Success Manager, and the sales team to handle a variety of post-sales service functions
Provide ongoing support to customers on website navigation and technical issues
Log all calls and support requests
Learn more about the products you’ll be working with at http://undergroundelephant.com/products.
Why you want to work for us:
What makes Underground Elephant a great place to work? It's the people. We staff our team with driven, intelligent, passionate and creative people. We encourage every employee to identify, cultivate, and put into practice their own values alongside those of the organization.
Our new headquarters, located in the heart of East Village, is a space that lends itself to our open and collaborative culture. Complete with an indoor schoolhouse, five century-old olive trees, and an in-house bar, the space inspires creativity, leadership, and innovation.
Our perks and benefits are aimed to foster a culture of cooperation and teamwork, and to create an environment where employees love what they do. That’s why we offer all UE employees:
The benefits you’d expect...
Medical, dental & vision coverage
Paid Time Off
And so much more...
Student loan repayment program
529 college savings plan
Red Bull, coffee, snacks, and breakfast
Billiards and ping pong
Join the Underground Movement - apply today!